Once an order has been placed/shipped out WE WILL NOT issue a refund. Once an order is placed WE WILL NOT make changes to the order. To ensure proper delivery MAKE SURE YOUR ADDRESS IS ENTERED CORRECTLY with all proper abbreviations, street numbers, building, and/or apartment numbers. If an address is entered incorrectly then shipped and accepted by someone else WE WILL NOT RESEND THE PRODUCT. If the package is returned to sender due to insufficient address information WE WILL NOT ISSUE A REFUND.